Frequently Asked Questions

Shipping

• Orders will be delivered within 3–5 business days to the inputted address.
• Orders are sent through Purolator; a signature is no longer required upon delivery.
• VetMarket is not responsible for stolen, frozen, melted, wet, or otherwise compromised orders after delivery.
• Shipping fees cannot be refunded.

How long will it take to get my order?

Typically 3–5 business days. There are no deliveries on weekends or holidays.

Can my order be shipped to my home or work?

Yes. Upon checkout, choose home delivery for a fee calculated based on your location and order weight. Please ensure someone is home to receive the delivery. We are not responsible for orders that are stolen or damaged once delivered. A business address may be used to ensure someone is there to receive the order.

What if my delivery is stolen?

VetMarket is not responsible for packages that are stolen, go missing, or are damaged from your doorstep after delivery.

Where does VetMarket deliver?

VetMarket currently delivers to customers within Alberta, Canada only.

Save on delivery — Delburne pickup option

If you are located in or near Delburne, save on delivery fees by selecting "Pick up from Delburne" at checkout. Once your order arrives, our team will contact you to arrange a pickup time and provide the pickup address.

Can I get free shipping?

Yes. All orders over $150.00 (before tax) qualify for free shipping within Alberta.

I can't find the food my vet recommended.

Please call us for clarification on the correct diet for your pet. Some pet foods change formulas and/or packaging, and some are discontinued by the supplier.

How can I cancel my order?

All sales are considered final once payment is processed. If you made an error in your order, please reach out as soon as possible so we may be able to make adjustments before it ships.